Sialkot Medical Complex (SMC) is a PHC-compliant, registered charity-based healthcare institution established to provide safe, ethical, accessible, and quality healthcare services to the people of Sialkot and surrounding areas. The hospital operates in accordance with the Punjab Healthcare Commission (PHC) standards, ensuring patient safety, quality assurance, and continuous service improvement.
Vision
“To provide quality healthcare in a compassionate, friendly, and professional environment.”
Mission Statement
Sialkot Medical Complex (SMC) is committed to provide High Quality Best Health care Services in an Affordable accessible manner for all the segments of society in Sialkot, Our Patients are our Prime Focus SMC will use world best possible updated technology in health sector, SMC will digitalize the health services and will provide Telemedicine & Medical Tourism services to Worldwide Customers, SMC will provide Training and grooming opportunities to all our employees for their personal development to achieve competitive advantage, SMC is Environment Friendly organization, promote Green Environment and will inhibit and regulate the unhealthy Waste, SMC will provide Recyclable & Sustainable energy Resources, SMC believes in Employees Ownership & Consider our all employees as our Essential Assets.
Values:
- Dignity & Respect
- Integrity & ethics
- Equity
- Compassion & Empathy
- Autonomy
Hospital Infrastructure & Service Organization
Sialkot Medical Complex is a four-level healthcare facility, comprising Basement, Ground Floor, First Floor, and Second Floor, designed to support safe patient movement, segregation of services, and effective infection prevention and control.
Basement Floor – OPD & Diagnostic Services
The Basement Floor functions as the Outpatient and Diagnostic Care Area, providing structured and PHC-compliant services, including:
- Consultant OPD Clinics with credentialed specialists:
- Medical Specialists
- General & Laparoscopic Surgeons
- Nutritionists
- Orthopedic Surgeons
- Neuro Surgeons
- Urologists
- Cardiac Specialists
- Clinical Diagnostic Laboratory (Quality-controlled testing)
- Radiology Department (Diagnostic imaging services)
- Physiotherapy & Rehabilitation Department
- Gynecology Services
- Dermatology (Skin) Services
- Hospital Canteen for patients and attendants
- Library
- Professional Development Centre
All OPD and diagnostic services operate under documented SOPs to ensure quality, confidentiality, and patient safety, as required by PHC standards.
Ground Floor – Emergency & Pharmacy Services
The Ground Floor is dedicated to critical and immediate care, ensuring 24/7 accessibility:
- Emergency Department, providing Nurse triage and emergency medical care
- Hospital Pharmacy, ensuring regulated storage and dispensing of medicines
- CCU, with advance diagnostic Heart Test Centre.
These services meet PHC requirements for emergency readiness, medicine availability, and continuity of care.
First Floor – Surgical & Inpatient Services
The First Floor is structured for surgical and inpatient care, featuring:
- HVAC-supported Modular Operation Theatre, compliant with infection prevention standards
- Surgical Wards
- Gynecology Ward
- VIP Private Rooms
Strict adherence to infection control protocols, sterilization procedures, and patient monitoring standards is maintained in line with PHC guidelines.
Second Floor – Critical Care & Specialized Units
The Second Floor houses advanced and critical care services, including:
- Dialysis Department
- Intensive Care Unit (ICU) + HDU
- Medical Wards
- Private Rooms
These units are managed by trained medical staff with standardized monitoring, documentation, and emergency response systems.
Charity Healthcare Services & Community Outreach
As a charity-based hospital, SMC delivers essential healthcare services free of cost to eligible patients, including:
- Free Drug Bank providing essential and life-saving medicines
- Free Dialysis Services
- Free Dialysis Kits and consumables
- Free Ambulance Services within Sialkot city
- Free Hepatitis treatment, including complete medicine courses
- Free Insulin supply for diabetic patients
- Free Community Medical Camps, including:
- Hepatitis Camps
- Diabetes Camps
- Gynecology Camps
- Orthopedic Camps
- Physiotherapy Camps
These services support preventive healthcare, early diagnosis, and chronic disease management, in accordance with PHC public health objectives.
Quality & Regulatory Commitment
Sialkot Medical Complex continuously monitors clinical performance, patient feedback, infection control practices, and service outcomes to ensure ongoing compliance with PHC standards. Through structured governance, documented SOPs, and quality improvement initiatives, SMC remains committed to delivering safe, ethical, and sustainable healthcare services.
